You may have noticed that I haven’t posted since April of 2024. From April through January, I was my wife’s healthcare advocate as she went through two difficult back surgeries with complications. Over this time frame she was in three different hospitals and transitional care facilities. So, not an extensive number of touch points but […]
Customers
Why is good customer service so difficult
Whenever I interact with a company, I am always observing how employees handle the interchange. I’ve heard all the excuses for bad service, “tuff to find people”, “the job is low paying, so you get what you get”, and on and on.
Why Should You Fire 10% of Your Customers?
So, how would you go about figuring who’s on the firing list? How about by revenue that’s an old standby? What about who’s the biggest pain in the —– you fill in the blank.