Whenever I interact with a company, I am always observing how employees handle the interchange. I’ve heard all the excuses for bad service, “tuff to find people”, “the job is low paying, so you get what you get”, and on and on.
Customers
Why Should You Fire 10% of Your Customers?
So, how would you go about figuring who’s on the firing list? How about by revenue that’s an old standby? What about who’s the biggest pain in the —– you fill in the blank.