When it comes to making changes in a company there is a mentality amongst its employees that goes, ‘better the devil I know than the devil I don’t’. This is the ‘silent’ mantra of many employee when it comes to changes you are trying to make in your company. What changes are you trying to make […]
Why is good customer service so difficult
Whenever I interact with a company, I am always observing how employees handle the interchange. I’ve heard all the excuses for bad service, “tuff to find people”, “the job is low paying, so you get what you get”, and on and on.
Curiosity Killed The Cat
Curiosity might not get the general employee killed in an organization, but I don’t think most would state their organizations values curiosity.
Rebel With a Cause
To quote Peter Theil, “brilliant thing is rare, but courage is in even shorter supply than genius.”
Are You The Smartest Person In The Room
ALL humans have bias and Leaders aren’t exempt
What Leaders Can Learn From Airline Crashes Part II
From an early age we learn overtly or covertly that Leaders (whoever is in charge) are final arbiter’s especially in high stress situations that require quick decision making. The natural inclination is to shut up and defer to the top.